Contact information
CONTACT POLICY
Effective Date: December 13, 2025
At Qlarity PPF™, we value clear communication and efficient support. This Contact Policy outlines how and when to reach us, and what you can expect when you do.
How to Contact Us
For all inquiries, please contact us using the information below:
Qlarity PPF™
Email: support@qlarityusa.com
Website: www.qlarityusa.com
Email is our primary and preferred method of communication to ensure accurate tracking and timely responses.
Response Time
We aim to respond to all inquiries within 1–2 business days.
Response times may vary during:
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High order volume periods
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Holidays or weekends
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Trade shows or industry events
Business days are Monday through Friday, excluding holidays.
Order & Product Inquiries
For questions related to:
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Orders
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Shipping status
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Returns or exchanges
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Warranty claims
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Product specifications
Please include your order number and any relevant details in your message to help us assist you more efficiently.
Dealer & Wholesale Inquiries
Dealer or wholesale inquiries should clearly state:
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Business name
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Contact name
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Location
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Nature of the inquiry
Additional verification may be required before dealer-specific information is provided.
Warranty & Support Requests
Warranty-related inquiries may require:
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Proof of purchase
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Photos or documentation
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Installation details
Submitting complete information upfront helps us resolve requests faster.
Limitations
Qlarity PPF™ does not provide:
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Installation instructions via phone or live chat
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Technical training through email
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Real-time installation support
Products are professional-grade and intended for trained installers or knowledgeable users.
Abusive or Inappropriate Communication
We reserve the right to refuse communication or support if messages are abusive, threatening, or inappropriate in nature.
Policy Updates
Qlarity PPF™ reserves the right to update or modify this Contact Policy at any time without prior notice.